A need to prepare efficient measures to cope with infectious diseases and promote the institutionalization of non-face-to-face treatment after the COVID-19 incident.
In the wake of the MERS (Middle East Respiratory Syndrome) incident in 2015, Korea reorganized the national quarantine system for infectious diseases. However, the world was in chaos due to the sudden COVID-19. I met with Jeong Jin-yeop, a former Minister of Health and Welfare who helped overcome the MERS outbreak and took follow-up measures, and currently working to develop the general hospital as the head of Bumin Hospital, to talk about the development direction of Korea's medical community after the COVID-19 incident.
Q. Medieus Queen: Hello, It is good to meet you, Director Jeong Jin-yeop, who is currently in charge of the first director of the medical center at Bumin Hospital, a general hospital. You have contributed greatly to the medical community through the role of Director of Seoul National University Bundang Hospital and the Minister of Health and Welfare. Please introduce yourself and the hospital briefly.
A. Jeong Jin-yeop, Director of Medical Center at Bumin Hospital (hereinafter referred to as Jeong Jin-yeop): From 1990 to 2020, I worked as an orthopedic professor at Seoul National University Bundang. Currently, I am an honorary professor at Seoul National University Bundang Hospital, and working as head of the medical center of Bumin Hospital for the development of the general hospital. When I worked at Seoul National University Bundang Hospital, I was appointed as the head of the hospital three times in recognition of the efforts to develop the hospital. At that time, the building of Cancer Neuroscope Hospital was built and the number of the bed increased from 800 to 1,200. I also developed a medical information system and exported it to various university hospitals and general hospitals in Korea and also abroad, contributing to medical development, acquisition of the foreign currency, and promotion of national prestige.
In addition, I managed the hospital with the harmony of all members of the hospital and smooth labor-management relations, making it a hospital without labor disputes. As Minister of Health and Welfare from August 2015 to July 2017, I established and promoted major policies in the health and welfare sector including the reorganization of the national quarantine system for infectious diseases such as MERS, and contributed to improving the organizational culture of the Ministry of Health and Welfare.
The Bumin Medical Center of the Indang Medical Foundation, a medical corporation, is a general hospital centered on joints, spine, and internal medicine. It is located in Seoul, Busan, Haeundae, and Gupo. There are a total of 1,200 beds in four hospitals with 2,000 medical staff and employees. Bumin Hospital is playing a role as a regional hub hospital by collaborating with specialists in various fields to provide customized treatment to individuals. In addition, it has signed a global alliance with the U.S. Hospital for Special Surgery (HSS) for the first time in the world to improve the quality of orthopedic surgery such as surgery of joint and spine, and sports rehabilitation. And we are also actively taking the lead in training overseas medical staff and attracting patients. In addition, we are working hard to provide the best medical services through holding an international knee joint symposium, being designated as a certified medical institution by the Ministry of Health and Welfare, being designated a joint specialized, and operating an integrated nursing care service.
Q. Medieus Queen: The digital healthcare industry is growing rapidly recently. Please let me know if you have any projects or plans for Bumin Hospital to become a digital healthcare hospital.
A. Jeong Jin-yeop: Bumin Hospital has introduced and implemented facial recognition devices and advanced robotic surgery for smart infection management early on, and is also challenging various industries by establishing a future medical center to analyze big data on clinical trials and develop smart medical devices using AI. Typically, the "Adiapa" application is a medical information service platform that domestic and foreign professional medical staff directly participated in the development. With a remote AI questionnaire system, patients respond to preliminary questionnaires about symptoms before visiting the hospital, and the expected disease is derived through clinical algorithms (AI). It is a futuristic medical system that not only improves the understanding of diagnosis by being marked with easy-to-understand content for patients but also improves the accuracy and efficiency of diagnosis by linking it with face-to-face treatment. In addition to the physical environment, Bumin Hospital is making a lot of investments and research for future medicine.
Q. Medieus Queen: You have been trying to incorporate IT technologies such as AI (Artificial Intelligence) and non-face-to-face treatment into medical care. It is expected that the introduction of a telemedicine (non-face-to-face treatment) system will be inevitable in the wake of the COVID-19 incident, and I wonder what you think about the system or structure that should be prepared for patient safety as well as technology development.
A. Telemedicine is a necessary and efficient system for people with disabilities and elderly people who have difficulty attending medical institutions and for vulnerable places for education such as mountainous, island areas, frontline military units, correctional facilities, and deep-sea fishing boats. With this thought, even when I was working at the Ministry of Health and Welfare, I tried many pilot projects to make this possible, but due to various conditions, I couldn't carry it out.
Recently, telemedicine enforcement regulations have been eased in advanced countries since COVID-19, but in Korea, the possibility of misdiagnosis due to non-verification of safety and effectiveness for telemedicine and the lack of medical-led research and policy verification is hindering the institutionalization of non-face-to-face medical care. However, in the case of Korea, the effectiveness has already been proven through many pilot projects, and the infrastructure such as hardware for telemedicine is ahead of any other country, so I think we can achieve great results in a short period.
For the safety of patients, we should institutionalize clinical safety assessment for non-face-to-face care services, appropriate fees, first-time visits, monthly limitations of patient number, disease limitations, type of medical institution provided, and legal liability regulations. Above all, I think it is more important to
reach a full-fledged social consensus on non-face-to-face medical services at this time when public consensus has risen due to the increased experience of non-face-to-face medical services since COVID-19.
Q. Medieus Queen: As a result of the government's investigation into the long-term aftereffects of COVID-19, it is known that about six out of ten patients confirmed experience aftereffects. When you were the Minister of Health and Welfare, you worked hard to overcome the MERS outbreak and follow-up work, so please tell us about the medical community's plans and directions for daily recovery after the COVID-19 incident.
A. Jeong Jin-yeop: Although the COVID-19 crisis has not yet ended, I agree that the people who have been weakened by COVID-19 for a long time should be partially returned to their previous daily lives. We need to train people to slowly back to their daily lives, and I think it's time for the government to come up with a support plan for this. And we need to prepare more and more quickly for post-COVID. Although accurate medical knowledge of the long-term aftereffects of COVID-19 has not yet been organized, it is necessary to quickly collect and organize these data and respond to it.
Although some medical organizations like the Academy of Medicine, are already conducting such research with the support of the government, I think the government needs to take more active action. In addition, at this time when there is some room due to the decrease in the number of confirmed cases, we should quickly come up with measures to cope with the outbreak more efficiently mass patients caused by the possible coronavirus strain based on data that closely analyzed our experiences for the last two years. This should proceed in close cooperation among the related medical organizations, the Ministry of Health and Welfare, the Korean Centers for Disease Control and Prevention, and related government ministries.
Q. Medieus Queen: Lastly, if there is a direction in the medical world that you are aiming for or looking at, please tell me.
A. Jeong Jin-yeop: First of all, from the perspective of Bumin Hospital, which I am in, the ultimate goal of Bumin Hospital is to "contribute to the healthy life and happiness of mankind with the best medical care." Towards this goal, we want to strengthen our strategic medical capabilities, expand our hospital-related healthcare business, and further strengthen our strategic brand. In addition, while strengthening patient experience management, we want to actively push ahead with strategies for optimizing the organization and upgrading ICT. I think the most important thing in achieving this goal is to provide services tailored to the patient's eye level based on empathy for patients. In addition, when employees perform their duties, they must strive to be faithful to their responsibilities and to be the best in their duties. At the same time, I think executives and employees should create new values through innovation based on a challenging mind, acknowledge that "you and I are different,", and pursue happiness based on mutual respect and trust. And I think we should have a mind to contribute to realizing the healthy life and happiness of the people of the Republic of Korea and the community where we live.
The current medical environment is difficult to predict what will change in the process of the COVID-19 transition from pandemic to endemic, and it is also an era of uncertainty as medical-related technologies of the 4th Industrial Revolution such as telemedicine, metaverse, AI, big data, and smart healthcare develop rapidly day by day. To develop Korea's medical care further at this time, I think it is a very urgent task to develop new medical knowledge and technology before other countries and quickly integrate it into the field to realize it. Therefore, I think that we should work closely with industry, academia, research, hospital, and the government to make Korea a leading country in this field.
A. Jeong Jin-yeop, Director of Medical Center at Bumin Hospital (hereinafter referred to as Jeong Jin-yeop): From 1990 to 2020, I worked as an orthopedic professor at Seoul National University Bundang. Currently, I am an honorary professor at Seoul National University Bundang Hospital, and working as head of the medical center of Bumin Hospital for the development of the general hospital. When I worked at Seoul National University Bundang Hospital, I was appointed as the head of the hospital three times in recognition of the efforts to develop the hospital. At that time, the building of Cancer Neuroscope Hospital was built and the number of the bed increased from 800 to 1,200. I also developed a medical information system and exported it to various university hospitals and general hospitals in Korea and also abroad, contributing to medical development, acquisition of the foreign currency, and promotion of national prestige.
In addition, I managed the hospital with the harmony of all members of the hospital and smooth labor-management relations, making it a hospital without labor disputes. As Minister of Health and Welfare from August 2015 to July 2017, I established and promoted major policies in the health and welfare sector including the reorganization of the national quarantine system for infectious diseases such as MERS, and contributed to improving the organizational culture of the Ministry of Health and Welfare.
The Bumin Medical Center of the Indang Medical Foundation, a medical corporation, is a general hospital centered on joints, spine, and internal medicine. It is located in Seoul, Busan, Haeundae, and Gupo. There are a total of 1,200 beds in four hospitals with 2,000 medical staff and employees. Bumin Hospital is playing a role as a regional hub hospital by collaborating with specialists in various fields to provide customized treatment to individuals. In addition, it has signed a global alliance with the U.S. Hospital for Special Surgery (HSS) for the first time in the world to improve the quality of orthopedic surgery such as surgery of joint and spine, and sports rehabilitation. And we are also actively taking the lead in training overseas medical staff and attracting patients. In addition, we are working hard to provide the best medical services through holding an international knee joint symposium, being designated as a certified medical institution by the Ministry of Health and Welfare, being designated a joint specialized, and operating an integrated nursing care service.
Q. Medieus Queen: The digital healthcare industry is growing rapidly recently. Please let me know if you have any projects or plans for Bumin Hospital to become a digital healthcare hospital.
A. Jeong Jin-yeop: Bumin Hospital has introduced and implemented facial recognition devices and advanced robotic surgery for smart infection management early on, and is also challenging various industries by establishing a future medical center to analyze big data on clinical trials and develop smart medical devices using AI. Typically, the "Adiapa" application is a medical information service platform that domestic and foreign professional medical staff directly participated in the development. With a remote AI questionnaire system, patients respond to preliminary questionnaires about symptoms before visiting the hospital, and the expected disease is derived through clinical algorithms (AI). It is a futuristic medical system that not only improves the understanding of diagnosis by being marked with easy-to-understand content for patients but also improves the accuracy and efficiency of diagnosis by linking it with face-to-face treatment. In addition to the physical environment, Bumin Hospital is making a lot of investments and research for future medicine.
Q. Medieus Queen: You have been trying to incorporate IT technologies such as AI (Artificial Intelligence) and non-face-to-face treatment into medical care. It is expected that the introduction of a telemedicine (non-face-to-face treatment) system will be inevitable in the wake of the COVID-19 incident, and I wonder what you think about the system or structure that should be prepared for patient safety as well as technology development.
A. Telemedicine is a necessary and efficient system for people with disabilities and elderly people who have difficulty attending medical institutions and for vulnerable places for education such as mountainous, island areas, frontline military units, correctional facilities, and deep-sea fishing boats. With this thought, even when I was working at the Ministry of Health and Welfare, I tried many pilot projects to make this possible, but due to various conditions, I couldn't carry it out.
Recently, telemedicine enforcement regulations have been eased in advanced countries since COVID-19, but in Korea, the possibility of misdiagnosis due to non-verification of safety and effectiveness for telemedicine and the lack of medical-led research and policy verification is hindering the institutionalization of non-face-to-face medical care. However, in the case of Korea, the effectiveness has already been proven through many pilot projects, and the infrastructure such as hardware for telemedicine is ahead of any other country, so I think we can achieve great results in a short period.
For the safety of patients, we should institutionalize clinical safety assessment for non-face-to-face care services, appropriate fees, first-time visits, monthly limitations of patient number, disease limitations, type of medical institution provided, and legal liability regulations. Above all, I think it is more important to
reach a full-fledged social consensus on non-face-to-face medical services at this time when public consensus has risen due to the increased experience of non-face-to-face medical services since COVID-19.
Q. Medieus Queen: As a result of the government's investigation into the long-term aftereffects of COVID-19, it is known that about six out of ten patients confirmed experience aftereffects. When you were the Minister of Health and Welfare, you worked hard to overcome the MERS outbreak and follow-up work, so please tell us about the medical community's plans and directions for daily recovery after the COVID-19 incident.
A. Jeong Jin-yeop: Although the COVID-19 crisis has not yet ended, I agree that the people who have been weakened by COVID-19 for a long time should be partially returned to their previous daily lives. We need to train people to slowly back to their daily lives, and I think it's time for the government to come up with a support plan for this. And we need to prepare more and more quickly for post-COVID. Although accurate medical knowledge of the long-term aftereffects of COVID-19 has not yet been organized, it is necessary to quickly collect and organize these data and respond to it.
Although some medical organizations like the Academy of Medicine, are already conducting such research with the support of the government, I think the government needs to take more active action. In addition, at this time when there is some room due to the decrease in the number of confirmed cases, we should quickly come up with measures to cope with the outbreak more efficiently mass patients caused by the possible coronavirus strain based on data that closely analyzed our experiences for the last two years. This should proceed in close cooperation among the related medical organizations, the Ministry of Health and Welfare, the Korean Centers for Disease Control and Prevention, and related government ministries.
Q. Medieus Queen: Lastly, if there is a direction in the medical world that you are aiming for or looking at, please tell me.
A. Jeong Jin-yeop: First of all, from the perspective of Bumin Hospital, which I am in, the ultimate goal of Bumin Hospital is to "contribute to the healthy life and happiness of mankind with the best medical care." Towards this goal, we want to strengthen our strategic medical capabilities, expand our hospital-related healthcare business, and further strengthen our strategic brand. In addition, while strengthening patient experience management, we want to actively push ahead with strategies for optimizing the organization and upgrading ICT. I think the most important thing in achieving this goal is to provide services tailored to the patient's eye level based on empathy for patients. In addition, when employees perform their duties, they must strive to be faithful to their responsibilities and to be the best in their duties. At the same time, I think executives and employees should create new values through innovation based on a challenging mind, acknowledge that "you and I are different,", and pursue happiness based on mutual respect and trust. And I think we should have a mind to contribute to realizing the healthy life and happiness of the people of the Republic of Korea and the community where we live.
The current medical environment is difficult to predict what will change in the process of the COVID-19 transition from pandemic to endemic, and it is also an era of uncertainty as medical-related technologies of the 4th Industrial Revolution such as telemedicine, metaverse, AI, big data, and smart healthcare develop rapidly day by day. To develop Korea's medical care further at this time, I think it is a very urgent task to develop new medical knowledge and technology before other countries and quickly integrate it into the field to realize it. Therefore, I think that we should work closely with industry, academia, research, hospital, and the government to make Korea a leading country in this field.
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